Terms of Service

Last updated: 31 October 2026

1. The platform

Ay Khidma (the “Company”) operates an online platform that connects customers with independent home cleaning professionals (“professionals”). The Company is an intermediary. It does not provide cleaning services itself, and no employment, agency or partnership relationship exists between the Company and any professional. Use of the website or apps constitutes acceptance of these terms.

2. Accounts

• Users must be at least 18 years old.
• Users must provide accurate information and update it when it changes.
• The Company may verify a user’s phone number and a professional’s identity documents.
• Users are responsible for keeping their login details confidential and for all activity on their accounts.

3. Bookings and prices

The price shown is calculated from the information the customer provides and is confirmed before the booking is made. The customer is responsible for the accuracy of that information. A professional may not request more than the confirmed price, and the customer should report any such request to the Company.

4. Payment for services

The customer pays the professional directly, by a method the two agree on. The Company is not a party to that payment and is not responsible for it.

5. Cancellation and rescheduling

A user who wishes to cancel or reschedule a booking should notify the other party as early as possible. The Company may restrict accounts that repeatedly cancel late or fail to attend.

6. Conduct

Users must treat each other with respect. Harassment, discrimination, threats, false information and any unlawful use of the platform are prohibited. The customer must allow access to the property at the agreed time. The professional must attend at the agreed time, perform the work with reasonable care, and be the person who was booked.

7. Ratings

Customers and professionals may rate each other after a job. A rating must reflect a genuine experience. The Company may remove content that is abusive, untrue or unlawful.

8. Breaches and suspension

If these terms are breached, the Company may warn, restrict, suspend or close the account of a customer or a professional. Examples include failing to attend, requesting more than the confirmed price, abuse, and providing false information. The period of suspension increases with repeated breaches and may end in permanent closure.

9. Professionals

Professionals are independent. They are free to accept or decline work, provide their own tools, and bear their own taxes, insurance, permits and conduct. Any fees for using the platform are notified to them separately.

10. Limits of liability

As an intermediary, the Company is not responsible for the quality of the work or for the acts or omissions of professionals or customers, nor for indirect or consequential loss, to the extent the law allows. Nothing in these terms excludes liability that cannot lawfully be excluded. A user who encounters a problem should tell the Company promptly so that it can assist where it can.

11. Intellectual property

The Ay Khidma name, logo, apps and website content belong to the Company or its licensors and may not be copied or used without written permission.

12. Availability

The Company aims to keep the platform available but may change or suspend features, including for maintenance.

13. Changes to these terms

The Company may amend these terms by publishing the updated version on the website with a new date. Continued use after an amendment takes effect constitutes acceptance of it, without affecting any rights the user has under the law.

14. Governing law

These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction over any dispute arising from them, without prejudice to the mandatory consumer rights that apply.

15. Contact

For questions about these terms, email support@aykhidma.app.