Privacy Policy

Last updated: 31 October 2026

1. Introduction

Ay Khidma (the “Company”, “we”) operates an online platform that lets customers in Cairo book independent home cleaning professionals. This policy describes the personal data we collect, why we process it, who we share it with, and the rights of the people it relates to. It applies to our website and apps.

2. Data we collect

• Account data: name, phone number, email address and profile photo.
• Booking data: area, home size, date and time, preferences and notes provided with a service request.
• Ratings and comments given or received.
• Identity documents of professionals: both sides of the national ID and a profile photo, collected to verify identity.
• Correspondence with our support team.
• Technical data, such as device type and notification identifiers.

3. Purposes of processing

• Creating and managing accounts, and verifying phone numbers.
• Arranging, confirming and following up bookings.
• Verifying professionals and protecting the platform and its users from misuse.
• Operating the ratings system.
• Sending service notifications and answering enquiries.
• Complying with legal obligations and improving our services.

4. Disclosure

We disclose personal data only as needed, to the following:

• The other party to a booking. A professional receives the information needed to carry out the job, and contact details once the booking is confirmed. A customer sees the professional’s name, photo and rating.
• Service providers that support the platform, such as hosting, messaging and notification services, which process data only on our instructions.
• Competent authorities, where the law requires.
• A successor to our business in the event of a merger, acquisition or sale of assets.

5. Storage and transfer

Account and booking data is stored on secure cloud infrastructure in the Middle East region. Professionals’ identity documents are stored separately and in encrypted form inside the Arab Republic of Egypt. Where personal data is transferred outside Egypt, this is done in accordance with the controls and licences required by law, and with the data subject’s consent where it is required.

6. Retention

We keep personal data while an account is active, and afterwards for as long as needed to meet legal and accounting obligations, resolve disputes and protect the platform. When it is no longer needed we delete it or anonymize it.

7. Security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss and unlawful disclosure, including encryption of identity documents and restricted access.

8. Your rights

Under the Personal Data Protection Law No. 151 of 2020, a data subject may ask to know what data we hold about them, access it, correct it, erase it, restrict its processing, withdraw consent, and object to processing. To exercise these rights, email the address below. We may ask for proof of identity. A data subject may also complain to the Personal Data Protection Center.

9. Browser storage

The website saves the language you select in your browser so that it opens in that language on later visits.

10. Age

Our services are intended for people aged 18 or over.

11. Changes

We may update this policy from time to time. The version published on the website applies from the date shown above, and we will notify users of material changes where appropriate.

12. Contact

For questions or requests about personal data, email support@aykhidma.app.